Hello there, Please take a moment to review our policies
At Davonna Skin Clinic, we are committed to maintaining a high standard of service and ensuring that our operations run smoothly. Therefore, we kindly request that you review and understand our policies before booking an appointment with us to ensure we can provide the best care possible and provide a delightful experience for all our clients. It is vital to understand that we do not have a staff of estheticians so all policies serve as safeguards to ensure smooth operations and order. Clear communication is key to maintaining successful and long-lasting relationships with our valued clients. As part of our commitment to transparency, we would like to share our policies regarding appointments, cancellations, and deposits with you. Please be sure to review them before booking to ensure we are a good fit.
Clinic Policies
Reservation Deposit
To confirm your reservation for our services, we require a non-refundable and non-transferable deposit of 50% of the total service fee at the time of booking. The deposit will be applied towards your service fee, and the remaining balance of 50% will be due at the time of the service. Please note that the deposit cannot be transferred to a new date or time as we are unable to offer rescheduling.
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Time based policies
We kindly request that all guests arrive on time. Proper time management is key to ensuring a smooth and efficient appointment. We consider appointments to be a commitment and appreciate your timely arrival. In the event that you are running late, please let us know as soon as possible. Please note, the scheduled appointment will end at the time stated on your reservation. If you are unreasonably late your appointment may be cancelled, and the remaining balance of your service will be collected.
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Appointment Changes
Please note that we are unable to offer rescheduling services as it would disrupt our planning process and create inconsistencies in our schedule. Once you have submitted your appointment request, it cannot be modified in terms of date or time. In case the selected date is no longer suitable, you will need to cancel the appointment and book a new one. Please be aware that a new deposit will be required for the new appointment.
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Cancellations
If you need to cancel your reservation, please do so at least 48 hours before your scheduled service time. Please note that the deposit attached to your reservation will be forfeited upon cancellation. If you cancel after the 48-hour window, the remaining balance will still be collected as we cannot guarantee that we can fill that reservation with short notice.
* Any individual who fails to show up for a scheduled reservation without prior notification will be permanently banned from making future reservations.
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Refunds
At Davonna Skin Clinic, we are dedicated to providing you with a personalized experience for all of our services. Unfortunately, we do not offer any refunds on any of our services. We strive to provide you with the best possible outcome for your treatments, and we ask that you inform us of any known allergies or health conditions that may impact your experience to avoid any undesirable results.​
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We appreciate you taking the time to review our policies. We hold our policies in high regard, as they serve as the foundation of our operations. We also understand that respect is a two-way street, and we strive to treat our customers with the utmost respect and fairness. Thank you for your trust and partnership with us.
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Additional Guests
We uphold a strict policy that prohibits additional guests, allowing only the individual receiving the service to be present in the clinic at any given time. This policy extends to children as well. Given the recent inclusion of our waxing services and the subsequent increase in clinic traffic, maintaining a clear entrance is crucial. Please make the proper arrangements prior to booking.
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